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Q: My hair is shedding when I wash it, is that normal?

Yes, that’s very common in wigs, especially curly and wavy textures. There may be loose hairs from the tracks and those loose hairs will be removed from the wig during the co-wash. As long as there aren’t clumps of hair being released from the wig, your hair is fine.

Why is it important to wash my hair before wearing it?

Wigs are made with human hair and sew them on the weft and lace to become a wig, during these manufacturing process, there are 100% would have few loose hair still left inside the wig, so co-washing removes all the loose hair then could avoid the loose hair tangling in the wig. It also helps to moisturize and hydrate your hair when preparing to style.

Q: My wig has a crunchy feeling and looks dry and brittle. Why is that?

This usually happens when high heat has been applied to the hair continuously, or hair hasn't been conditioned for a certain period. To avoid this use hot tools only when necessary with proper temperature, please see the above daily maintenance section. Another option is to use a hair masque or deep conditioner to help keep your hair moisturized.

 Why is my hair shedding and tangling? How do I detangle it?

LA DIVA has worked in the human hair industry for over 10 years, researching the best method of giving the best quality hair. Shedding is natural for human hair. Hair on the human head sheds 50-100 hairs daily. Hair sewn on the lace and the wefts have a similar effect. If you see a small amount of hairs loosening from your wigs/wefts do not be alarmed, this is very common in all hair extension products.

Quick tip: Professional hairstylists place a small amount of clear glue on the tracks of the wefts to keep hairs from loosening and minimize the shedding before use the wig or bundles.

One of the reasons for excess shedding is tangling. Depending on the excess of tangles on the hair, the shedding can be more or less. To avoid these tangles, brush your hair on a daily basis. (See our daily maintenance section on section 1.) Detangle your hair before styling. Not detangling your hair can actually cause the hair to shed more than expected.

Another important step to detangling is using the right detangling method depending on the texture of the hair. Curly textures (deep wave, water wave, deep curly, and kinky curly,etc) require more care than straight or body wave textures. Use your fingers to comb sections of the hair with a light conditioner or Moroccan oil to detangle. Using fine combs aren’t recommended for detangling on the curly textures. See our daily maintenance section to see which brush is appropriate for daily hair care depending on your texture.

Lack of hydration can also cause shedding. Shampoo and condition your hair appropriately, as mentioned in the instructions previously, to maintain it moisturized. Don’t forget to use deep conditioners and hair masks on a weekly basis, these products can give a little extra moisture to your hair.

Q: Why the hair I received different from the picture?

Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist to help you install.

How to comb your wig?

When brushing use a soft bristle brush or Use a smooth-edged wide-toothed comb start at the ends of your hair and gently work your way up, in this way it avoids tangling and pulling damage. Always brush in a downward motion and do not brush harshly.

Q: Can I use hot tools on my hair?

Yes, you can use hot tools for hair. We recommend using high temperatures with caution and highly recommend applying a heat protectant before styling. When using hot tools, we suggest temperatures under 350F degrees for colored hair, and under 400F degrees for natural colored hair to avoid dryness. Do not leave any hot tools on the hair for no more than 30 seconds. Once done styling your hair, clean your hot tools, because on the hot tools might have few loose hair since you pulling down or curl the hair on the tool, so there might few loose hair but it's normal. As well as you clean up the hair on the hot tool, then it's fine~

Q: Why is it important to wash my hair before wearing it?

Wigs are made with human hair and sew them on the weft and lace to become a wig, during these manufacturing process, there are 100% would have few loose hair still left inside the wig, so co-washing removes all the loose hair then could avoid the loose hair tangling in the wig. It also helps to moisturize and hydrate your hair when preparing to style.

Q: How many times should I wash my wig/bundles?

Washing varies by how often you wear your wig. On average we recommend washing your hair twice every week, if used on a daily basis, to maintain it hydrated and remove any bacteria from the lace. For special occasions, like days at the beach or on vacation in humid areas, wash your hair at night and allow it to air dry overnight. Don’t forget to condition the wig after wash, and really important that wash it clear after all the steps.

Q: What do I do with my wig when I’m not wearing it?

If you’re taking off your unit for a short period of time (to sleep, shower, etc.) you can place it on a mannequin head or a wig standard. If you’re looking to store your wig for a longer period of time then place your hair in a satin bag and place it in a cool, dry area.

Q: Can I straighten or curl my hair?

Yes, but pls remember frequent use of high heat may cause the hair is dry.

Just like our own hair, your human hair requires a good maintenance routine to keep it looking fresh and vibrant.